We provide same-day delivery within Melbourne, Geelong, and the Mornington Peninsula.
To receive your order on the same day, please place it by 1:00 PM (AEDT).
If you miss the cut-off time, your order will be delivered on the next available delivery day. We’ll make sure it reaches you as soon as possible.
Yes, we offer order tracking. You will receive a tracking link via email, allowing you to follow the progress of your delivery in real time.
Our same-day delivery service comes at a flat fee of $21.99.
Our same-day delivery service typically operates between 12 PM and 9 PM. You can expect your order to arrive within this time frame.
Yes, same-day delivery is available for our entire product range, including custom gift boxes and pre-designed bundles.
Yes, we offer contactless delivery to ensure the safety and well-being of our customers and delivery personnel.
Currently, we only provide same-day delivery in Melbourne, Geelong, and the Mornington Peninsula. However, we are continually expanding our service areas, so please stay tuned for updates.
Our delivery personnel will make every effort to leave the gift in a safe and secure location. If that’s not possible, we will contact the recipient to arrange an alternative delivery time.
Yes, you can choose a specific date for delivery during the checkout process if you want your gift to arrive on a date other than the same day.
No, there are no additional fees for scheduling a gift delivery in advance. Our scheduling feature is offered as part of our standard service, allowing you to plan your gifts with ease and convenience.
If your scheduled gift delivery does not arrive on the specified date, we will refund your payment in full and provide the gift for free as a gesture of our commitment to on-time delivery.
Absolutely! You can add a personalized message during the checkout process, and we’ll include it with your gift.
We’ve implemented strict safety protocols to ensure the safety of our customers and staff. Our delivery personnel follow all necessary precautions, including contactless delivery and mask usage.
Feel free to reach out to our customer support team via contactus@vrappe.com.au or call us on 0403582903, and they will be happy to assist with any additional questions or concerns.
You can schedule a gift delivery up to an unlimited number of days in advance of the desired delivery date. This flexibility allows you to plan ahead for any occasion, whether it’s weeks, or even months in advance.
Yes, we do. Air plants are a unique and low-maintenance addition to our gift selection.
Absolutely! You can select one of two available terrarium styles to accompany your air plant.
We offer two terrarium styles: Hanging Terrarium and a tabletop terrarium.
Yes, you can customize your gift further by choosing from three available pebble colours.
Our pebble colour options include rose quartz, clear quartz and fluorite.
At this time, you can choose one pebble colour per order. If you’d like to include different pebble colours in multiple terrariums, you can add multiple air plants from our Build Your Own page.
Of course, you can add multiple air plants to a single order from our Build Your Own page, each with its own terrarium and pebble colour choice.
Yes, air plants are known for their low maintenance.
We take great care in packaging your air plants and terrariums to ensure they arrive in perfect condition. Our packaging is designed to protect the plants and maintain the terrarium’s integrity during transit.
Feel free to browse our product descriptions for guidance on choosing the perfect air plant, terrarium style, and pebble colour. If you need more assistance, our customer support team is here to help.
Air plants should be watered regularly but not excessively. Here are two common methods for watering:
- Submersion: Every 1-2 weeks, submerge the air plant in room temperature water for about 15-30 minutes. Allow it to dry upside down to prevent water from collecting in the base, which can cause rot.
- Misting: Between submersions, mist the air plant with water using our plant mister. This helps maintain humidity levels.
Drying: After each watering (submersion or misting), allow the air plant to dry completely. Ensure good air circulation to prevent mold or rot.
We want you to be completely satisfied with your purchase. Please refer to our return and exchange policy for details on this.
We provide delivery to a wide range of locations, including residences, offices, hospitals, schools, and more.
Yes, we offer delivery to hospitals and healthcare facilities. Please ensure to provide accurate and complete recipient information, including room number or department, to facilitate the delivery.
Absolutely! We can deliver gifts to schools and educational institutions. Make sure to include specific details, such as the school’s name and office or classroom number, for smooth delivery.
Yes, we can deliver gifts to workplace and office addresses. Please provide the recipient’s office details, such as company name, department, and floor number, to ensure successful delivery.
Currently, we offer same-day delivery within our specified delivery hours. If you have specific delivery time requirements, please reach out to our customer support team, and we’ll do our best to accommodate your request.
